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Frequently asked questions
SHIPPING
We ship in 1 or 2 business days. Orders over $50 are eligible for free UPS Ground Shipping. Other shipping options are available, learn more here.
EXCHANGE POLICY
We accept exchanges for regular-priced merchandise within 14 days of delivery. Exchanges may be made for other merchandise or store credit. Additionally, items purchased online may be eligible for a refund (minus shipping fee). To be approved for a refund, you must submit a return request within 24 hours of delivery.
All SALE (discounted) items are final sale and cannot be returned or exchanged.
STORE PICKUP
When ordering on our website, you have the option to pick up your purchase in one of our three store locations. First, check the product listing to make sure the item is in stock at the store near you.
Select "Pick up" as your delivery method at checkout, and we will send you an email when your order is ready to be picked up!
REDEEMING A GIFT CARD OR CREDIT
Look for the "Discount code" box at checkout and enter your code. For e-gift cards, enter the code that you were sent in your email. For physical gift cards, enter the numeric code on the back of your card. **If you are using a gift card code with only 6 numbers, enter 00 at the end of your 6-digit code. If your code is not working, please contact us for assistance.
Best customer service ever! Placed an order a few days ago. Received it promptly and beautifully wrapped, as well. Used to shop at your Exton Mall shop. Great service.
I just got the compass earrings and I love them! I also love the light grey drop earrings. The customer service of @dandelionjewelry is amazing! After shipping to NC, not only were they beautifully packaged, but I loved the hand-written “thank you” note. @dandelionjewelry not only has a beautiful selection at various price ranges, it is also one of the reasons why I still miss Princeton, NJ.
"If you need a gift or something for yourself Dandelion will come through. The staff is amazing and helpful. The inventory always has something new. The pricing is great."