Exchange Policy

We acknowledge and understand that purchasing jewelry online versus in person can be uniquely challenging, without the opportunity to see, feel, and try on items. We always strive to represent our jewelry accurately in photographs and descriptions, but there's nothing like the real thing! Therefore, for those who cannot visit us in person, we offer a refund option in case the purchase does not meet expectations. If you make a purchase of regular-priced merchandise online that does not meet your expectations, and would like to return for a refund, you must submit a return request within 24 hours of your package being delivered. After receiving confirmation and our return shipping label, the item(s) must be shipped back to us within 48 hours. Once we receive the item(s), and confirm they are returned in unworn, pristine condition (safely packaged, with gift receipt/packing slip), we will issue a refund minus a return shipping flat fee of $7.00.

1) Make sure all merchandise being sent back for exchange has a gift receipt and/or packing slip; we will not be able to accept any items for return without this.

2) Submit a return request within 14 days after receiving your order. If you received an item as a gift and would like to return it for store credit, please contact us at sales@dandelionjewelry.com.

3) Once you receive confirmation and our return shipping label, you can ship the item back to us. Please ship your item within 3 business days of receiving confirmation and a shipping label. If you have not shipped within 3 business days and have not contacted us, your shipping label will be voided.

4) Return shipping and handling fees are not refundable. A fee of $7 will be deducted from your credit. 

5) If you have sent the item back within 14 days, it is in unworn, pristine condition, in the original packaging and has a gift receipt and/or packing slip, then you may exchange your item. We will contact you by email with your store credit code or to finalize your exchange for other merchandise.

Yes!

1) Make sure all merchandise brought in for exchange has its gift receipt and/or packing slip; we will not be able to accept any items for exchange without this receipt.

2) If items are brought in within 14 days, are in unworn, pristine condition, in the original packaging and have a gift receipt then you may exchange for an item or receive a store credit. 

No. Our online return and refund policy only applies to online purchases returned via shipping. We cannot issue a refund at any of our store locations. To request a refund for an item purchased online, you must submit a return request within 24 hours of delivery.

No, our online shop refund policy only applies to items purchased online. This policy is to accommodate customers who make a purchase without being able to see the item in person. All in-store purchases are eligible for exchange or store credit only.

Contact us at sales@dandelionjewelry.comas soon as possible so we can assist you. Please include a photo of the box and the item. Any damage or defect claims must be made within 2 days of delivery. If you receive damaged merchandise, we will send you a pre-paid return label to ship it back to us. Upon receipt and inspection, we will send your replacement item at no additional shipping charge. If the item cannot be replaced, you may choose to have the item repaired, receive a store credit, or receive a refund.