Common Questions

Here is your guide to placing an order on our website and some common topics that our customers may have questions about.

How Long Does the Shipping Process Take?

Once your order is submitted, you will receive a confirmation email. That means we have received your order and will start processing it for you right away.


Orders Being Shipped
  • If your order is being shipped to you, it may be fulfilled by any of our 3 store locations (Ardmore, PA, Saucon Valley, PA, or Princeton, NJ), or our main office warehouse (Philadelphia, PA). It is possible, if you have purchased multiple items, that your order could ship separately from multiple locations.
  • Your items will be packaged securely in our jewelry boxes or pouches. We will happily gift wrap for you, unless you specify that you do not want it wrapped. We will also include a gift receipt inside the box in case the recipient needs to make an exchange. We will ship your order in a plain brown cardboard box with tissue paper.
  • We make every effort to ship your order within 1-2 business days. If you place your order in the afternoon or evening, it will most likely be shipped the next day (unless it is a weekend). If you place your order in the morning, it may even be shipped the same day.
  • We ship all domestic orders by UPS or USPS. We offer free standard shipping for orders over $100 shipping in the USA, excluding Alaska & Hawaii. We find this shipping method to be quick and reliable, though we cannot guarantee specific delivery dates or times once your order is in the possession of UPS or USPS.

To give you an idea of typical shipping time to your location, check this map provided by UPS. This example shows how many days your package will take to arrive to your region if it is shipped from our Princeton, NJ location. Shipping times from our other locations are typically the same or faster.

You will be emailed tracking information for your order so that you can check when it is expected to be delivered.

 

Store Pick-up Orders
  • Your order will be fulfilled by your local store if you selected in-stock items for in-store pickup.
  • You will receive an email that will let you know when your order is ready to be picked up.
  • Please call the store directly to let us know if you will not be able to pick your order up with 48 hours from when it is ready for pick-up.
  • If you have any questions about your order after it is placed, you can always email us at sales@dandelionjewelry.com!

How to Shop For In-Store Pick-up

When ordering on our website, you have the option to have your purchase shipped or to pick up your purchase in one of our three store locations. When you are viewing a product page, you will find information about in-store availability underneath the "Add to Cart" button. It may display the information for the store closest to your location, or you can click "Check availability at other stores". When you have decided to make a purchase of something at a store near you, add it to your cart and continue to checkout when you are ready.

When you check out, you will need to select and confirm your delivery method. Under "Delivery method" you will find the option to select "Pick up" and then choose the correct location. When you check out with this method, we will send you an email when your order is ready to be picked up!

You can also use the Store Pickup option even if you are paying with ShopPay, a payment method that allows you to pay in 4 installments. If you choose this payment method at checkout, the in-store pickup checkout screen will look a little different but you will have the same options. Click the "Delivery" drop-down menu and select the "Local pickup" address near you.

How to See if an Item is In-Stock at a Specific Location

 

When you are viewing a product page, you will find information about in-store availability underneath the "Add to Cart" button. It may display the information for the store closest to your location, or you can click "Check availability at other stores". Keep in mind that while we do our best to keep our inventory accurate, it is possible for something to be sold in between the time you view it online and when you come to the store (if you choose to come in to look rather than purchase online for in-store pickup). We often carry one-of-a-kind items and handmade pieces, so we may not have multiples of a particular item.



Gift Wrap and Gift Message For Your Order

  • On the "Your cart" page is the option to leave us a note or write a gift message for the recipient of a gift. If you leave a gift message for the recipient, we will hand write it on one of our notecards and put it in an envelope addressed to the recipient. 
  • There are additional gift packaging options on the "Checkout" page, after you click "Place Your Order." Under "Is this a gift?" select "Yes" or "No"; if you select Yes, there will be a link to "Select gift wrapping options" and a box will appear to add different special touches for each item! We highly recommend doing this if you are purchasing gifts for multiple people, because the name tags will keep everything organized!
  • Gift receipts are always included.

 

How to Use a Gift Card or Store Credit

  • You have the option to use a gift card or store credit online (even if you received it in-store). 
  • If you have a physical gift card with a code on the back that is only 6 numbers, add 00 at the end of your 6-digit code in order to use the gift card/store credit online. For example: gift card "123456" would be entered as "12345600"

Exchange Policy

Make sure to read through our Exchange Policy and contact us at sales@dandelionjewelry.com if you have any questions before you make your purchase.



Receiving Your Order

We hope you enjoy your purchase! We love to see you in your jewelry, so feel free to tag us on social media if you are excited to share.

 

If you have any issues or concerns about your order, please refer to our Exchange Policy or email us right away at sales@dandelionjewelry.com.