Your Orders & Returns
View your orders, submit a return request, or track the status of your return here:
Return / Exchange Policy
We have different return/exchange policies for our online store and our physical store locations.
Please make sure you are viewing the correct policy below (Online Orders or In-Store Purchases).
Online Orders:
Return for store credit or exchange:
- We accept exchanges and offer store credit in the form of a gift card for regular-priced merchandise within 14 days of delivery. Submit a return request HERE to begin the process.
- The item must be in unworn, new condition.
- If approved for store credit/exchange, we will email you a free return shipping label. Your return must be shipped back to us within 5 business days.
- If you choose to receive a store gift card, it does not have an expiration date.
- If you received an item as a gift that you would like to exchange, please click HERE.
- We do not offer returns or exchanges for international orders.
Return for refund to original payment method (online purchases only):
- To be approved for a refund, you must submit a return request HERE within 24 hours of delivery.
- Your return must be shipped back to us within 48 hours of approval, in unworn, pristine condition and in the original packaging, using the provided shipping label.
- If your return is not shipped within 48 hours of receiving your shipping label, it will only be eligible for store credit according to the terms above.
- Returns for refund to original payment method are subject to a $10 flat fee for shipping and processing.
- If your return meets the requirements above, we will issue a refund to your original payment method, in the amount of the original purchase minus $10. Please allow 1-2 business days for return to be processed and refunded.
- We do not offer returns for international orders.
Items purchased online cannot be returned for a refund in any of our store locations. This policy only applies to online purchases returned via shipping.
By finalizing your online purchase you are agreeing to this policy, therefore no exceptions will be made.
All SALE (discounted) items are final sale and cannot be returned or exchanged.
Return shipping instructions:
- Give the package to the carrier identified on the label.
- If you have notified us within 24 hours of receiving items and expect a refund, items must be shipped within 48 hours of approval. If your return for a refund is not shipped within 48 hours of receiving your shipping label, no refund will be issued, and we will email you a store credit in the form of a gift card.
- If the return is for exchange or store credit, you must ship the return within five business days. After the 5 business days, your shipping label may be voided, and your item may no longer be eligible for return.
In-store Purchases:
- We accept exchanges and offer store credit for regular-priced merchandise within 14 days of purchase. Exchanges may be made for other merchandise or store credit.
- The item must be in unworn, new condition.
- Dandelion gives no cash or credit card refunds for items purchased in store.
- Store credit does not expire.
All SALE (discounted) items are final sale and cannot be returned or exchanged.
Frequently asked questions
We acknowledge and understand that purchasing jewelry online versus in person can be uniquely challenging, without the opportunity to see, feel, and try on items. We always strive to represent our jewelry accurately in photographs and descriptions, but there's nothing like the real thing! Therefore, for those who cannot visit us in person, we offer a refund option in case the purchase does not meet expectations. If you make a purchase of regular-priced merchandise online that does not meet your expectations, and would like to return for a refund, you must submit a return request within 24 hours of your package being delivered. After receiving confirmation and our return shipping label, the item(s) must be shipped back to us within 48 hours. Once we receive the item(s), and confirm they are returned in unworn, pristine condition (safely packaged, with gift receipt/packing slip), we will issue a refund.
We acknowledge and understand that purchasing jewelry online versus in person can be uniquely challenging, without the opportunity to see, feel, and try on items. We always strive to represent our jewelry accurately in photographs and descriptions, but there's nothing like the real thing! Therefore, for those who cannot visit us in person, we offer a refund option in case the purchase does not meet expectations. If you make a purchase of regular-priced merchandise online that does not meet your expectations, and would like to return for a refund, you must submit a return request within 24 hours of your package being delivered. After receiving confirmation and our return shipping label, the item(s) must be shipped back to us within 48 hours. Once we receive the item(s), and confirm they are returned in unworn, pristine condition (safely packaged, with gift receipt/packing slip), we will issue a refund.
1) Make sure all merchandise being sent back for exchange has a gift receipt and/or packing slip; we will not be able to accept any items for return without this.
2) Submit a return request for store credit within 14 days after receiving your order. If you are requesting a refund to your original payment method, you must submit the request within 24 hours of delivery.
3) Once you receive confirmation and our return shipping label, you can ship the item back to us. Please ship your item within 5 business days (or 48 hours if requesting a refund to original payment method) of receiving confirmation and a shipping label. If you have not shipped within 5 business days and have not contacted us, your shipping label may be voided.
4) If you have sent the item back within the required time frame, it is in unworn, pristine condition, in the original packaging and has a gift receipt and/or packing slip, then we will contact you with approval of your return. Your refund or gift card code will be issued to you.
1) Make sure all merchandise being sent back for exchange has a gift receipt and/or packing slip; we will not be able to accept any items for return without this.
2) Submit a return request for store credit within 14 days after receiving your order. If you are requesting a refund to your original payment method, you must submit the request within 24 hours of delivery.
3) Once you receive confirmation and our return shipping label, you can ship the item back to us. Please ship your item within 5 business days (or 48 hours if requesting a refund to original payment method) of receiving confirmation and a shipping label. If you have not shipped within 5 business days and have not contacted us, your shipping label may be voided.
4) If you have sent the item back within the required time frame, it is in unworn, pristine condition, in the original packaging and has a gift receipt and/or packing slip, then we will contact you with approval of your return. Your refund or gift card code will be issued to you.
Yes!
1) Make sure all merchandise brought in for exchange has its gift receipt and/or packing slip; we will not be able to accept any items for exchange without this receipt.
2) If items are brought in within 14 days, are in unworn, pristine condition, in the original packaging and have a gift receipt then you may exchange for an item or receive a store credit.
Yes!
1) Make sure all merchandise brought in for exchange has its gift receipt and/or packing slip; we will not be able to accept any items for exchange without this receipt.
2) If items are brought in within 14 days, are in unworn, pristine condition, in the original packaging and have a gift receipt then you may exchange for an item or receive a store credit.
No. Our online return and refund policy only applies to online purchases returned via shipping. We cannot issue a refund at any of our store locations. To request a refund for an item purchased online, you must submit a return request within 24 hours of delivery (see details above).
No. Our online return and refund policy only applies to online purchases returned via shipping. We cannot issue a refund at any of our store locations. To request a refund for an item purchased online, you must submit a return request within 24 hours of delivery (see details above).
No, our online shop refund policy only applies to items purchased online. This policy is to accommodate customers who make a purchase without being able to see the item in person. All in-store purchases are eligible for exchange or store credit only.
No, our online shop refund policy only applies to items purchased online. This policy is to accommodate customers who make a purchase without being able to see the item in person. All in-store purchases are eligible for exchange or store credit only.
Contact us at sales@dandelionjewelry.comas soon as possible so we can assist you. Please include a photo of the box and the item. Any damage or defect claims must be made within 2 days of delivery. If you receive damaged merchandise, we will send you a pre-paid return label to ship it back to us. Upon receipt and inspection, we will send your replacement item at no additional shipping charge. If the item cannot be replaced, you may choose to have the item repaired, receive a store credit, or receive a refund.
Contact us at sales@dandelionjewelry.comas soon as possible so we can assist you. Please include a photo of the box and the item. Any damage or defect claims must be made within 2 days of delivery. If you receive damaged merchandise, we will send you a pre-paid return label to ship it back to us. Upon receipt and inspection, we will send your replacement item at no additional shipping charge. If the item cannot be replaced, you may choose to have the item repaired, receive a store credit, or receive a refund.