Gift Cards & Store Credits
How do I use my e-gift card online?
Simple! Look for the "Discount code" box at checkout and enter the gift card code that you were sent in your E-Gift Card email.
Can I use my physical gift card or store credit that was issued at a store location to make an online purchase?
Yes! However, these gift cards are not automatically activated to be used online. Your card will need to be activated to be used online before they will work on our website. To do this, simply email email@example.com for assistance.
Once your card is activated, you can enter the card number into the Discount Code box at check-out.
Can I use my e-gift card in one of your store locations?
Yes! Print out a copy of your email containing the e-gift card code or show it to us on your phone when you check out in one of our stores.
Does my gift card or store credit expire?
No, it does not expire or decrease in value.
My order is over $50 and qualifies for free shipping, but using my gift card decreases my total and I am being charged for shipping. What should I do?
You can go ahead and place your order; in this situation, we will automatically refund you for the shipping fee when we process your order. If you have received your shipping notification and have not yet received a refund notification, please contact us at firstname.lastname@example.org