Repairs & Alterations
Do you repair jewelry?
We do offer a repair service for jewelry purchased in our stores and on our website. We cannot guarantee that every item can be repaired; each repair is considered on a case-by-case basis. We do not repair any jewelry not purchased from Dandelion.
What should I do if I want something repaired?
If you can bring your item to one of our store locations, it is the best option! Bring your jewelry, including any and all pieces that you can find, if it is broken into multiple pieces. If you have a damaged earring, please bring the pair even if one is undamaged. It helps, but is not required, to bring your receipt if you still have it.
If you cannot bring your piece to a store location, please email email@example.com with a photo of the item, along with any information you can provide such as your name and contact information, the name of the person who purchased the item if it was a gift, an order number, item number, or receipt, or a gift receipt. We will contact you with further instructions!
Is there a repair fee?
Yes. Repair fees will vary widely depending on the nature of the repair. The minimum fee is $7.
How long will it take for my jewelry to be repaired?
This will vary based on the nature of the repair, the artist, and other conditions. You can typically expect your repair to be completed within 6-8 weeks from when we receive the piece.
Do you offer ring resizing and other jewelry alterations?
Ring resizing and other jewelry alterations are offered through our repairs department and are considered on a case-by-case basis. We do not alter or resize any jewelry not purchased from Dandelion.
Not every style of ring can be resized, and some styles can only be resized within a certain range. Sometimes, if a ring cannot be resized, we may be able to special order one in a different size. Special orders are final sale, so you must be sure of your ring size or come into a store to have your size measured.
Certain adjustments may be made to jewelry such as lengthening or shortening. The best way to inquire about resizing and alterations is to speak with us at one of our store locations, or email firstname.lastname@example.org. Please note that not all styles can be adjusted for sizing.
Please note that any piece that is altered, including ring sizing, will be considered a final sale and no longer be eligible for exchange or credit of any kind.
Can you replace an earring if I have lost one?
A few of our artists will make a single earring to replace an earring that has been lost. Please bring the single earring in to one of our locations or contact email@example.com. It is necessary to have the remaining earring so one can be made to match, and the single should be cleaned if needed so it looks like new. If the artist does not make single earrings, we might be able to special order another pair for you, or help you find a new favorite pair.