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Exchange Policy

Exchange Policy

What is your return/exchange policy? In-store: We accept exchanges for regular-priced merchandise within 14 days of purchase. Exchanges may be made for other merchandise or store credit. Dandelion gives no cash or credit card refunds for items purchased in store. All SALE (discounted) items are ...
Repairs & Alterations

Repairs & Alterations

Do you repair jewelry? We do offer a repair service for jewelry purchased in our stores and on our website. We cannot guarantee that every item can be repaired; each repair is considered on a case-by-case basis. We do not repair any jewelry not purchased from Dandelion.  What should I do if I wan...
Gift Wrapping & Gift Receipts

Gift Wrapping & Gift Receipts

Do you offer gift wrapping? Yes, every online order will arrive in our gift packaging - no need to make a special request. Depending on the items, jewelry will be in boxes tied with a ribbon bow or gift pouches with tissue paper. Each item will have a gift receipt included. Can I add a gift mess...
Shipping

Shipping

How Long Does the Shipping Process Take? Once your order is submitted, you will receive a confirmation email. That means we have received your order and will start processing it for you right away. Your order may be fulfilled by any of our 3 store locations (Ardmore, PA, Saucon Valley, PA, or P...
Store Pickup & In-Stock Items

Store Pickup & In-Stock Items

How to Shop For In-Store Pick-up When ordering on our website, you have the option to pick up your purchase in one of our three store locations. When you are viewing a product page, you will find information about in-store availability underneath the "Add to Cart" button. It may display the info...
Gift Cards & Store Credits

Gift Cards & Store Credits

How do I use my e-gift card online? Simple! Look for the "Discount code" box at checkout and enter the gift card code that you were sent in your E-Gift Card email. Can I use my physical gift card or store credit that was issued at a store location to make an online purchase? Yes! If you are us...