Questions

What is your return/exchange policy? We have different return/exchange policies for our online store and our physical store locations. Please make sure you are viewing the correct policy below (Online Orders or In-Store Purchases). Online Orders:  Return for store credit: We accept exchanges and offer store credit in the form of a gift card (minus $7 shipping fee) for regular-priced merchandise within 14 days of delivery. Submit a return request HERE to begin the process. The item must be in unworn, new condition. If approved, we will email you a return shipping label. Your return must be shipped back to us with 5 business days. If these...

Do you repair jewelry? We do offer a repair service for jewelry purchased in our stores and on our website. We cannot guarantee that every item can be repaired; each repair is considered on a case-by-case basis. We do not repair any jewelry not purchased from Dandelion.  What should I do if I want something repaired? If you can bring your item to one of our store locations, it is the best option! Bring your jewelry, including any and all pieces that you can find, if it is broken into multiple pieces. If you have a damaged earring, please bring the...

Do you offer gift wrapping? Yes, every online order will arrive in our gift packaging - no need to make a special request. Depending on the items, jewelry will be in boxes tied with a ribbon bow or gift pouches with tissue paper. Each item will have a gift receipt included. Can I add a gift message? Yes! On the "Your cart" page is the option to leave us a note or write a gift message for the recipient of a gift. We will hand write it on one of our notecards and put it in an envelope addressed to the recipient. Can I...

How Long Does the Shipping Process Take? Once your order is submitted, you will receive a confirmation email. That means we have received your order and will start processing it for you right away. Your order may be fulfilled by any of our 3 store locations (Ardmore, PA, Saucon Valley, PA, or Princeton, NJ), or our main office warehouse (Philadelphia, PA). It is possible, if you have purchased multiple items, that your order could ship separately from multiple locations. We make every effort to ship your order within 1-2 business days. If you place your order in the afternoon or...